Your right to change your mind We've all done it, ordered something and then realised later that it is no longer needed.
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.
It's so simple, please follow the steps set out below (please see the section headed "
What to do to return your item to us").
All items must be returned unused and in the original packaging as they were in when received by you.
We are sorry but we are unable to accept the return of the following items unless they are returned unopened (i.e. no broken seals) and/or in the original condition at point of receipt or faulty (please see the section headed "Damaged or faulty items" below):
- Certain health and beauty items (due to health and safety reasons)
- Certain clothing, all footwear and accessories (these must be returned with the tags/ labels / seals intact)
- Jewellery and watches (due to health and safety reasons)
- Computing and electronics (these must be returned with their security seals intact)
Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.
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