Για να δούμε, μιλάω με έναν εκπρόσωπο από την ea τώρα, να δω τι θα μου πει, μου είπε οτι το κοιτάζει τώρα.
I'll keep you posted.
// H απάντηση του μετά από ώρα είναι οτι είναι bug και θα το φτιάξουν σε μελλοντικό update. Όποιος θέλει βλέπει και τη συνομιλία που είχα!!
Και εδώ είναι όλη η συνομιλία:
Spoiler!Vishant: Thanks for contacting EA Customer Experience, my name is Vishant. How may I assist you today?
you: Hello, my name is Kostas
Vishant: Hi Kostas, I do apologize for the time you had to wait to get connected to us. There is long chat queue so it is taking time. I do value your time and apologize for it.
you: Its ok
you: I want to report something that is happening in the online friendlies for fifa 15 in ps4 platform
Vishant: Thank you for understanding. May I know what issue you are facing with the game?
Vishant: Yes, please let me know what issue you are facing with the online friendlies?
you: So the problem is
you: When you select control type semi-assisted
you: After the game starts and you go to the controller settings
you: They are all set as assisted
you: If you try to change any setting, it is not saved, and they get reset to assisted
you: This only happens with semi-assisted, we tried also manual and the settings are correct
Vishant: Thank you for reporting this bug to us, I'll do my best to share this bug with my team so that they can look for all the possibilities regarding this and get this issue resolved.
you: So the problem is we are organizing a tournament and we can't configure the matches properly with semi-assisted, as it is like we set it assisted
you: Ok thank you
Vishant: Before we proceed, may I know your name please so that I can address you properly?
you: Yes, my name is Kostas ***********
you: Greece!
Vishant: I am sorry, I meant psn online name and the email address registered with the origin account. Apologies for the miss type.
you: psnID:gonzaleZZZGR
you: email: ***********
Vishant: Thank you.
you: You r welcome
Vishant: Would you mind holding while I check with my higher support team for workarounds for this?
you: Of course
Vishant: Thank you.
Vishant: Thank you for being on hold. I really appreciate your patience.
you: Its ok.
Vishant: Kostas, I've checked all the Information regarding this and at the moment we are experiencing some bugs in the game and yes it is a known bug which our studio team is currently working on a fix for it and it should be resolved very soon. Thank you for reporting this bug to us and I would also request you to please share this bug on the forums as well so that we can bring this into the notice of the developers from both ends and get this resolved very soon. Here is a link which will come in handy :
http://answers.ea.com/
you: Yes i have already posted it in the forum!
you: Thank you
Vishant: Awesome, at the moment there isn't any workaround available and seem to be working and would request you to please wait for some time while we make all the efforts in fix this as soon as possible and we will surely get this sorted.
you: Ok sure, i just wanted to make sure that this is a bug, because some of the people weren't sure if this was a bug indeed.
Vishant: Yes, it is a bug in the game and will be sorted very soon by the developers via an update and you would be able to save the changes without any issues.
you: Thank you very much for your help
info: Your chat transcript will be sent to *********** at the end of your chat session.
Vishant: I hope I was able to answer all of your questions for this contact. Would there be anything else that you like to ask?
you: No, that was all, thank you very much for your time.
Vishant: It's been a pleasure to assist you. I would like to thank you for contacting EA Support and wish you a good day. Please don't hesitate to contact us again in the future.
Vishant: You may now go ahead and click on the "End Chat" button to end this conversation smoothly.
you: Ok bye bye then
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